Support AI Agent - 24/7, Hassle-free CX
Enterprise Integrations
Seamless integrations with ticketing systems, CRMs, and data sources.
- Pre-built and API-based integrations for enterprise systems
- Integrations with multiple channels to provide an omnichannel experience
- Access to both structured and unstructured data
Resolutions & Transfers
AI-powered resolutions, automated triaging of issues, and smooth handover to human agents.
- Instant solutions to FAQs, information queries, and status updates
- Intelligent transfer to live agents for complex queries
- Summarization and automation of post-call work
Cost Reduction & Scalability
Increased efficiency and effectiveness.
- Reduced training time and costs
- Reduced average handling times, wait times, and escalations
- Effortlessly scalable operations
Connect, Analyze, Resolve
Reap the benefits of frustration-free interactions with customers. Watch customer satisfaction soar while costs nosedive.
Speak, Chat, Message
Meet your customers where they are. Multi-channel and multi-modal interactions to suit your unique needs.
Integrate, Ticket, Transfer
Integrate with your enterprise systems, create tickets automatically, and transfer to live agents when needed.
Agentic AI solutions for scaled customer support
Optimize your customer service operations with faster, more accurate, and tailored interactions using SmartAI Support AI agents.
- Automate your support workflow and ensure higher CSAT with reduced costs
- LLM-agnostic and multi-lingual agents
- Low latency and high accuracy with pre built integrations to backend systems
- Human like conversations via voice, chat, & email
- Want to discuss your use case or get a demo? Contact our TechEdge360 sales team will be in touch , email: info@techedge360.ai
The SmartAI Support Agent is an enterprise-grade AI solution that delivers instant, accurate, and human-like support across chat and voice channels. Trained on your company’s knowledge base, SOPs, and historical tickets, it resolves customer issues 24/7 while reducing support costs and improving resolution times.
With seamless integrations into platforms like Freshdesk, Zendesk, Salesforce, ServiceNow, and more, our agents fit effortlessly into your existing workflows. Designed for rapid deployment and high customization, the Support Agent enhances customer experience while freeing up your human agents to focus on complex, high-value interactions.
How it works
