Application Managed Services

We take on the ongoing management of your application whether we developed it or you need to transition from a previous partner. Our application managed service combines cloud support with application support, leveraging our considerable experience in both areas to provide a support service wrapped around your application.

What's included in the Application Managed Service (AMS)

Our engineers either built your app or will take the time to get very familiar with the architecture, code and designs, ensuring that whatever crops up they are on-hand to keep your app running smoothly. While the infrastructure team have a 24/7 helpdesk made possible through the teams both here in the Bahrain and India. And it’s not just reactive support you’re receiving, but proactive monitoring. This gives you peace of mind that your app is behaving as expected and managed when it isn’t.

Application Support

Our managed application services provide support for your application, delivered by developers. An Agile approach to resolving issues requiring configuration or code changes ensures efficiency, with strict source control adherence and thorough testing.

Application Monitoring

Monitoring that matches your application DNA. Greater observability through designed outputs. Peace of mind that your application is behaving as expected & managed when it isn’t.

24/7 Cloud Support

Round the clock incident response. Designated resources. In-depth resource monitoring & alerting. Guaranteed SLAs. Unlimited Incident Requests.

Service Management

Assigned Service Delivery Manager. Quarterly customised report. Summarised activity presented by your SDM quarterly. Trends, areas of concern & improvement recommendations.